Questions people ask before they call

It depends on where you are in the emirate and how busy the roster is at that moment. When you call, we give you a realistic arrival window before we dispatch — and we call you if anything changes. Abu Dhabi island is usually quicker than the mainland suburbs or the outer communities.

Yes. We operate 24 hours a day, 7 days a week, 365 days a year. Nights, weekends, Eid and National Day are exactly when people cannot get to a clinic, so that is when a home service matters most.

The price depends on the service, the time of day and what the visit involves. We confirm the full cost with you on the phone before a clinician is dispatched. You will never be surprised by a charge at the door.

Insurance coverage for home healthcare varies considerably between providers and policies. Tell our team who you are insured with when you call and we will explain what is covered, what can be direct-billed and what you would pay yourself.

We cover Abu Dhabi island, the surrounding islands and the mainland suburbs — Al Danah, Al Markaziyah, the Corniche, Al Khalidiyah, Al Bateen, Al Mushrif, Reem Island, Al Maryah, Saadiyat, Yas Island, Al Raha Beach, Khalifa City, Mohammed Bin Zayed City, Mussafah, Shakhbout City, Al Shamkha and the communities around them. If you are unsure, call us and we will confirm.

Yes. Hotel rooms, serviced apartments, offices, staff accommodation and event venues are all fine. Give the address and any access instructions when you book and we will coordinate with reception or security so the visit stays discreet.

Yes. Our doctors can prescribe during the visit where it is clinically appropriate, and will advise you on how to obtain the medication. For some controlled medications, UAE regulations require a different pathway — the doctor will explain if that applies to you.

Your Emirates ID, a list of any medication you currently take, your insurance card if you have one, and any recent test results or discharge summaries. If there is a specific access instruction — a gate code, a tower entrance, a service lift — mention it when you book.

No. For chest pain, severe breathing difficulty, heavy bleeding, suspected stroke, severe allergic reactions or loss of consciousness, call 998 for an ambulance immediately. Home care is for conditions that do not need an emergency department.

Our clinicians and coordinators collectively cover English, Arabic, Hindi, Urdu, Malayalam, Tagalog and Russian. Tell us your preference when you book and we will match you where we can.

Yes. Home nursing, elderly care and physiotherapy are commonly booked as ongoing packages — daily, several times a week, or live-in. We build a care plan with you and keep the same team on your case wherever possible.

Yes. We supply standby doctors, nurses and paramedics for events, construction sites and offices across the emirate, along with occupational health screening, workplace flu campaigns and first aid training. Call us to discuss the scope and we will build a medical plan before the day.

First Response Medical Care Services - L.L.C is an offspring of First Response Healthcare, the UAE home healthcare group. We follow the same clinical standards and protocols, dedicated to Abu Dhabi.